- Location Headquarters
- San Francisco, CA
- Website
- http://www.getsatisfaction.com/
- Keywords
- communication forums feedback satisfaction suggestions
Company Profile
Get Satisfaction was born out of Valleyschwag, a lark of an idea for distributing grab bags of leftover promotional goodies. While initially designed to be a fun and frivolous side project, a surprising number of people signed up for the service, and the proprietors found themselves awash in thousands of customer-service requests. To their amazement, they weren't able to find a suitable, inexpensive, online tool to host their community of customers. So they built one. The friendly online environment they created encouraged people to answer each others' questions, pitch in to help solve problems, and share all kinds of new ideas about how to improve their product and processes.
Out of that experiment came Get Satisfaction, a revolutionary new way to build community and get customers and employees working together to openly improve the way help is delivered. Tens of thousands of organizations use Get Satisfaction to support their customers, gather fresh ideas, and get valuable feedback about their products and services.
Get Satisfaction Facts:
- Located in San Francisco, California
- Over 33,000 customer communities hosted
- Over 3.5 million customers per month
- Customers range from small businesses to Fortune 500 brands including Zappos, Microsoft, Procter & Gamble, British Telecom, Mint.com (Intuit), StumbleUpon, and Google
Our Investors
Get Satisfaction is fortunate to have the backing of some of the smartest technology investors anywhere, including First Round Capital, O'Reilly Alphatech Ventures, SoftTech VC, Kapor Enterprises, and Freestyle Capital. Rob Hayes (First Round Capital) and Bryce Roberts (O'Reilly Alphatech Ventures) join founders Thor Muller and Lane Becker and CEO Wendy Lea on the Board of Directors.